Sometimes we get so excited about our products and services that we just can’t stop talking. I know. It’s difficult. Been there, done that. We are eager to jump in when a client mentions a problem before we give him a chance to finish.
The key takeaways from the videos are you must be patient. Relax. Take your time. You are not a snake oil salesman trying to make a quick buck before running out of town. The good news is that listening is a skill you can learn.
Below are some great books to help you further in developing your listening skills –
Power Listening: Mastering the Most Critical Business Skill of All, by Bernard T. Ferrari
Listening: The Forgotten Skill: A Self-Teaching Guide, by Madelyn Burley-Allen
Active Listening 101: How to Turn down your Volume to Turn up your Communication Skills, by Emilia Hardman
Everyone Communicates, Few Connect: What the Most Effective People do Differently, by John C. Maxwell
Please let me know if you have any recommendations.