Most companies these days will ask you to do a phone interview prior to inviting you in for an in-person interview. This is done for several reasons. First, it saves everyone time by making sure you are going to be a good fit for the job. Second, it’s a good way for the employer to hear you speak and interact over the phone (especially if you are applying for an inside sales position). And third, it allows the employer to weed out candidates who don’t do well over the phone, or who don’t have the qualifications to do the job.
When doing phone interviews, always make sure you have your resume, the job posting and any other supporting documents you need at your fingertips. While this may be a phone interview, you have to be just as prepared as if you were attending an in-person interview. And it goes without saying; always do some research on the company and the hiring manager.
Also, never assume that only one person is listening to your phone interview. While in most cases the HR person will do the first phone interview, sometimes the hiring manager will stay quiet and sit in the background listening to your conversation. Shortly after the interview, he may tell the HR person to give you thumbs up or down and then move on to the next candidate.
And depending on the sales job you are applying for, sometimes you may be asked to do two phone interviews before being asked to meet someone in person. This could be the HR person and then one of the hiring managers. They may want to compare notes before asking you to come in.
Leaving Voice Mail Message Test –
In some cases, before you even speak to the HR person or Hiring Manager, you may be asked to call and leave a voicemail message. You can leave any voice mail message you like, but it’s usually sales related to what you are currently selling or have sold in the past. If you leave a good voice mail message or sound professional, you will move forward in the interviewing process.
While leaving a voicemail may be a requirement before you are interviewed, sometimes you may ask to give a spur of the moment sales presentation over the phone. This happened to me a few years ago when I applied for an inside sales position at a durable medical equipment company. After going through a series of interviews, at the last-minute, I was asked by the owner to call him from another office. I could make any sales presentation that I like. I was not prepared for this in advance. And to add more pressure, most of the sales team was listening in and gave their critique after my presentation. Fortunately, I passed with flying colors and I was offered the job in a few days.
No Appointment Phone Interview –
And finally, sometimes the sales manager may want to call you without an appointment. They do this for a couple of reasons.
First, they want to catch you off guard and see how you interact with a total stranger over the phone. Are you poise, confident, and speak well under pressure? Or are you flustered and irritated by the call? Can you answer questions about the job you are applying for without the job posting and notes in front of you? Can you answer questions about your employment history without your resume in front of you? Can you ask questions of the sales manager without your notes in front of you? You may think the sales manager is being rude by calling you without an appointment, but consider this a test – perhaps the first of several tests you will have to go through during the interview process.
Second, the sales manager may want to call you without an appointment because he’s busy. He has a job that must be quickly filled, and he doesn’t want to go through all the niceties and bureaucracy of hiring someone. If you sound half-way professional over the phone, and your resume is above average, he may want to get you in the door quickly. This is especially true for a high-turnover sales department or a small company that can’t afford a sales position to be open for too long. If that’s the case, beware that you are not walking into a “churn and burn” sales department. Unless you are desperate for a job, take your time before considering accepting a job offer in a hectic and crazy sales environment.
Treat the phone interview just as seriously as an in-person interview. It could make the difference between landing your dream job or being unemployed.
For more advice on handling phone interview, please read –
“17 Phone Interview Tips to Guarantee a Follow-up,” by Larry Kim
“6 Steps to Nailing a Job Interview over the Phone,” by Judith A. Stock
Note: If you like my post, please check out my book – Advice for New Salespeople: Tips to Help your Sales Career.