Seriously, receptionist tend to have a bad rap in our profession. We view them as being the enemy when really they are our friends. Treated right, receptionist can help guide us to the right decision-maker.
And when you think about it, the receptionist is not just an administrative worker. They are marketers. That’s right. They help market the right image to all visitors and callers.
So what is the purpose of Receptionist Day? First, the obvious answer is that the day gives recognition to a receptionist. While most of them are underpaid and sometimes treated badly by salespeople or angry clients, receptionists should be recognized because they help your company’s image, branding, and impression. A cheerful or smiling receptionist can make a visitor feel relaxed and at ease.
I’ve actually gone to offices where the receptionist would barely give me eye contact – I immediately picked up a negative vibe that may be uncomfortable for the rest of my visit.
No one really knows the origin of Receptionist Day.
However, the National Receptionist Association is taking credit for the day. According to its website, when the organization was created in 1991, they initiated the day. The association created the day “because we wanted to distinguish the role that a receptionist plays in business and note that it should not be combined with Secretaries’ Day or Administrative Assistance’s Day.”
So if you have a receptionist working in your office, give her a special thank you. And if you call and find yourself speaking to a receptionist today, try to be extra nice to her – after all, it’s her day!