What to look for in Your New Sales Job

new sales employeeOK, you got hired. You are now working for a new company in a sales position. Maybe it’s your first sales job, or your third one. Regardless of how many sales jobs you have had or how long you have been working in sales, what should you look for when you start out in a new sales position? During your first couple of weeks, you should begin to figure out if you made the right decision, or if you should start sending out your resume again.

1). A Clear Agenda

Has your sales manager presented you with a written clear agenda for the next couple of weeks? The agenda should include what you should learn, e.g., a new CRM, product lines, company policies and procedures? Has he mapped out specific days or times for you in the agenda? Or, is your sales manager working off the seat of his pants and just winging it? If the answer is the latter, then you may have a problem. Try to request something in writing so that you have a good understanding of your job, especially your goals for the next couple of weeks – if not longer.

2). Your Co-workers

Are your colleagues friendly or are some giving you the evil eye? Are they treating you as a follow professional, or are they bringing out the long knives to stab you in the back? Don’t just listen to what they say – watch the body language. Are they giving you eye contact or avoiding you when you speak? Are they giving you the cold shoulder? Are they quickly answering your questions before they jump on the phone?

3). Compensation Package

While you may have been given the broad strokes during your interview about what your total compensation will be, or expected to be, now that you are hired, do you have a written compensation package? If it’s down in writing, is it easy to understand or do you need to be a mathematician to figure it out? If you have trouble understanding your compensation package, speak up early or you may regret it later when you are not being paid as much as you thought.

office space4). Office Space

Are you working in an area that allows you to sell, or are constantly being interrupted and distracted? While open offices or spaces appear to be the common norm these days, you still need to concentrate and properly function to hit your numbers. (Please see my post on Open Space Offices – Good or Bad Idea?)

5). Support

Are you getting support from your co-workers and administrative staff? Or is everyone giving you the brush off or the bums rush?

6). Your Sales Manager

Is he accessible during your first couple of weeks, or is his office door constantly closed. Is he taking the time to coach you and meet with you on a regular basis during those first couple of critical weeks? Has he taken you out to lunch as a friendly gesture to get to know you better? Has he introduced you to the rest of the sales team and other key employees? Does he care if you succeed or are you just a meal ticket to him?

7). Mentor

Has your sales manager appointed a senior sales person – a mentor – to be available to help you? Let’s face it, sales managers can be very busy at times, so it’s always helpful to have someone else around to work with you to smooth out the rough edges until you are solidly on your feet. (Please see my post on In Sales, Should you use a Mentor?)

8) Morale

Are people excited and eager to come to work, or are they constantly gossiping and bitching about their jobs or the company? If it’s the latter, don’t get drawn into all the drama. I’m old school – drama should belong in the theater not in the workplace. If you find yourself dealing with too many drama queens and kings, avoid them like the plague. Instead, stay focused, hunker down and work. Sooner or later, people will get the message that you are a serious player who wants to make money.

9). Marketing

Is the marketing department helping the sales team by providing good leads and prospects? Are they working to enhance your company’s brand name and recognition? Are they finding good trade shows to attend? Or, is your marketing department completely clueless and hostile towards the sales department? (Please see my post on Can Sales and Marketing Get Along?)

10). The Owner

Depending on the size of your company, you may rarely see or meet the owner. But if you are working for a small to mid-size company, the owner should have either interviewed you himself while you were applying for the position, or taken the time to introduce himself after you have come on board. If the owner is a total ghost, that may not be a completely bad thing, but when it comes time for a promotion or raise, how is the owner supposed to reward you if he doesn’t know you exist?

For more advice on how to start your new sales job, please check out these links –

“11 Tips for Starting a New Sales Role,” by Chris Gillespie
“2 Techniques to Get Up to Speed Fast In a New Sales Job,” by Emma Brudner

Special Note: If you like my post, please check out my book – Advice for New Salespeople: Tips to Help your Sales Career

Photo credit for middle picture: chrisjagers Steelcase Frame I Desks with Leap Chairs via photopin (license)

 

Is Gia hurting your Sales Department?

When you hear someone say Gia, what immediately comes to your mind?

Is it Gia Carangi, the famous fashion model from the 1970s and early 1980s?

Is it Gia Carides, an Australian actress, known for her portrayals in Strictly Ballroom and Brilliant Lies?

Is it the Gemological Institute of America (GIA)?

Is it the Gaming Intelligence Agency (GIA)?

Is Greed hurting your sales department?If someone describes your sales department as a Gia, run, don’t walk, as quickly as you can before your sales career ends up in the dumpster.

What does the acronym GIA mean?

G- Greed

I – Incompetence

A – Arrogance

So is GIA hurting your sales department?

Let’s take a look –

Greed – is greed harming your abilities to meet or exceed your sales quota because your sales manager is hogging most of the good accounts? Does your sales manager have an insatiable appetite for taking most of the good inbound leads and leaving you with mostly table scrapes? Is your sales manager so selfish with his time, that he offers you little or no coaching to help you?

Incompetence – is your marketing department doing a lousy job providing you with good qualified leads or prospects? Is your marketing department doing a terrible job gathering intelligence on your competitors? Is your marketing department unable to provide a good snapshot of the best prospects you should be targeting? Is your marketing department so incompetent that they couldn’t find high-quality trade shows for you to attend if you pinned them on a map?

Arrogance – is your sales manager or the owner so arrogant that they don’t want to consider your ideas or suggestions? Is upper management so arrogant that they ignore your proposal for getting a better compensation package? Is your company so arrogant that they don’t gather feedback or suggestions from their customers?

You might be able to handle one of the three predicaments above and survive. For example, while your sales manager may be stingy, if your marketing department is doing an excellent job, you may have enough leads and prospects to earn a good income. But if you have to deal with all three problems, it’s time to find a new job.

So is your sale department suffering from GIA?

Please let me know.

Note: If you like this post, please read my book Advice for New Salespeople: Tips to Help your Sales Career.

Is your Bumper Sticker killing your Job Hunt?

bumper stickerIt goes without saying that you have to be very careful what you post on the internet these days. This is especially true on social media sites like Twitter and Facebook. While you can keep both those sites private, it’s still a good idea to Google yourself to see what comes up. Are there any embarrassing pictures of you being drunk at a party? Any controversial political comments you posted somewhere that you don’t want a potential employer to see? (And these days, given how hot the political climate is, anything you post is going to be viewed as controversial by someone).

In sales, you don’t want your sales manager and customers reading anything that could hurt your sales or your ability to find and keep a job.

But beyond social media, what about your car? That’s right, your car!

Several years ago, I went in for a job interview with a small publishing company in Greenbelt, MD. The interview went well. After the interview, the sales manager insisted on showing me to the door and walking out the building with me. While we were standing outside talking, he asked me where I parked and what kind of car I drove. I proudly pointed out my American made Mercury Sable (which was becoming a lemon with all he car repair bills I was paying for).

And then, he quickly leaned in and told me in a very low threatening voice that he doesn’t want to hire any gays in his department. If I were gay, he added, I better withdraw my employment application right now. And with that, he quickly smiled, shook my hand and walked away. I was stunned by what he said. I didn’t know if he was targeting me specifically (for the record, I’m not gay), or if this was a standard hiring practice that he incorporated in all his interviews.

But it also just occurred to me why he wanted to see my car. He wasn’t interested in my taste in vehicles. Instead, he wanted to see if a gay bumper sticker or other “offending” stickers on my car.

Was his behavior unethical? Yes.

Was his actions illegal? Probably.

Was he being sneaky? Of course.

bumper stickerYou see, if a hiring manager doesn’t like LGBTQ people, liberals, conservatives, Christians, atheists, Jews, Muslims, Mormons, Republicans, Democrats, Independents, environmentalists, feminists, Trump or Clinton supporters, etc. you need to make sure you don’t show your potential employer the bumper stickers on your car. It could hurt your chances of landing that dream job.

Am I being paranoid? Maybe.

But given the current political environment, I think it’s better to be safe than sorry. Don’t get me wrong. I’m all in favor of freedom of speech and the First Amendment. But when you are job hunting, sometimes you need to put your feelings and political or religious views aside, and focus on getting a paycheck.

(And is it just me, or am I seeing fewer bumper stickers on cars these days? I live in the Washington, D.C. area, and I’m not seeing as many bumper stickers as I use to. Maybe people are afraid of promoting their views, or they prefer to drive cleaner cars).

If you would like to remove your bumper sticker, here is a link from WikiHow –

WikiHow to Remove Bumper Stickers

However, there are ways you can temporarily cover up bumper stickers. Here is some advice below –

“Is there a way of Temporarily Camouflage My Bumper Sticker?” by Car Talk

As always, please let me know if you have any comments or questions.

Note: If you like my post or other posts on my blog, please check out my book – Advice for New Salespeople: Tips to Help your Sales Career.

Top Photo credit: andres musta car combo via photopin (license)

Is your Sales Department a Turkey?

Is your sales department a turkey?With Thanksgiving just around the corner, this is a good time to remind ourselves what we should be thankful for. If you are working in a good sales department, be grateful. But if your sales department is a turkey, you better start seeking a new job.

Should you be thankful or gobble like a turkey?

You decide. Please review the list below of what makes a good sales department –

1). Customer relationship management (CRM) software – If you are using a good CRM software program, be thankful. There are still a lot of companies that are using outdated or lousy CRMs to manage their sales, customer interactions, and record keeping.

Need some reliable sources to find a first-class CRM?

Check out –

Capterra
Software Advice
PC Magazine

2). Sales Manager – if you have a sales manager who gives a damn about you, pray he doesn’t leave your company anytime soon. If he does leave your company, pray your employer hires the right replacement. One of the major reasons why salespeople leave their jobs isn’t because of money or status, but because of poor management.

Need some advice on what makes a superior sales manager?

Check out –

“How to Become a Great Sales Manager from 10 Sales Experts,” by Russ Henneberry
“The 4 Qualities New Sales Managers Need for Success,” by Lou Carlozo
“The 6 Traits Every Sales Manager Needs to Succeed,” by Phil Harrell

beware of back stabbers3). Co-workers – every sales department has their share of backstabbers and sharks. You know who I’m talking about – the ones who steal your leads or prospects, or sabotage your work. Eventually, they are weeded out, but not before they create a toxic environment that could lead to high turnover or added stress. (As if you don’t have enough stress at work already). If you work with colleagues that you trust, be very thankful.

Need advice on how to work better with your colleagues?

Check out –

“How to Create a Team Selling Environment,” by Irene A. Blake
“How to Handle a Toxic Work Environment,” by Alan Henry
“11 Tips for Staying Sane in a Toxic Work Environment,” by Kassy Scarcia

4). Marketing – while I think the on again, off again, love/hate relationship between sales and marketing is overrated, there is no doubt that without an effective marketing department, your sales would be mediocre at best. If you have a marketing department that’s providing you with great leads and prospects, be very thankful.

Need some advice on how to build a good marketing team?

Check out –

“How to Build a High Performance Marketing Team,” by Kevin Barber
“Tips and Tools for Building a Marketing Team,” by Tiffany Black
“7 Characteristics That Make Up the Best Marketing and Sales Teams,” by Ross Simmonds

5). Customers – Let’s face it, all the best sales and marketing strategies in the world are not going to do you a bit of good without having reliable and repeat  customers. Do you want to earn and maintain a high commission? Take care of the ones who brung ya!

Need some advice on how to find and keep good customers?

Check out –

“The 80/20 Rule of Sales: How to Find your Best Customers” by Perry Marshall
“10 Ways to Make Customers Fall in Love with Your Business,” by Brian Honigman
“Four Simple Ways to Find Customers,” by Brad Sugars

But beyond business, most important of all, be thankful that you have family, friends and loves ones looking out for you. Life is too short to spend all of your time worrying about work. Enjoy the holiday and don’t eat too much turkey!

Note: If you like my post, please read my book Advice for New Salespeople: Tips to Help your Sales Career.

In sales, should you use a Mentor?

The first few weeks of any new sales job are critical to your success. How you are treated and on boarded can make the difference between staying or leaving your new job.

Since January is “National Mentoring Month,” I recommend that one of the best ways of reducing high turnover in a sales department is for the sales manager to appoint a mentor to help a new salesperson.

should salespeople use mentorsNow, I know what you are thinking – isn’t mentoring supposed to be the job of the sales manager? Well….no.

Here’s why –

1). Sales managers are busy. Depending on the company and industry, the sales manager may be managing his own set of accounts, or even making prospecting sales calls. In addition, sales managers are frequently attending meetings, doing administrative work, coaching, conducting weekly meetings or pipeline reviews. As a result, they are not always going to be available to help new salespeople.

2). Sales managers can be intimating. Let’s face it, if you are fresh out of college or if this is your first or second sales job, your sales manager may be a lot older and more experienced than you. As a result, you may feel embarrassed coming to him with your problems. After all, the sales manager is the person who conducts your annual or mid-year reviews, and signs off on your commission or bonus checks, and ultimately determines whether you have a career with his company or not.

3). Sales managers are human. That means they have their own pet peeves. Some may not like you bothering them with too many questions or concerns. Some may interpret your constant questioning as a sign of weakness or stupidity (while forgetting what it was like when they started out in sales).

4). Sales managers must adhere to the company’s policies. Even if your manager privately agrees with your criticism of the company or its policies, as a subordinate to upper management, he must publicly support the company. Like you, he doesn’t want to lose his job. So if you complain too much or loudly, the sales manager may fire you or force you out by assigning you bad leads.

Here are the advantages to having a mentor on your sales team –

1). Comfort – Some sales people may feel more comfortable speaking with someone who is considered his “equal” – by age or experience. Also, if you have any specific problems with your employer, your mentor maybe more receptive to hear your complaints without ratting you out. In fact, he may even privately agree with you. However, I wouldn’t be too open to your mentor until you trust him enough to keep your concerns confidential. Think of your mentor as being your sounding board – someone you can confide in and get things off your chest.

2). Saves time – both the salesperson and manager may appreciate a mentor saving time by being accessible, especially for easy questions such as how to use a CRM (Customer Relationship Management) more efficiently, or how to enter orders, or how to make international phone calls, or how to use the scanner on the printer.

den of angry wolves3). Peace of mind – the new salesperson has the peace of mind that someone is watching his back, and is available for help. Too often new salespeople feel like they are walking into a den of wolves, and thus get the cold or cool shoulder from senior salespeople who feel threatened by a new face. This is especially true if there have been grumblings about the poor quality or quantity of sales leads. Or maybe senior salespeople are upset because they feel the recent sales territory assignments are unfair. For whatever reason, at least initially, some salespeople are treated like an uninvited guest to a party or wedding.

Should the salesperson select a mentor?

Sometimes. But I recommend that initially the sales manager selects a mentor for a new salesperson. Remember – starting a new job is difficult enough without a new salesperson walking into a minefield of different (and sometimes difficult) personalities to find the right mentor. The goal of the sales manager is to help the new salesperson hit the ground running, build up his pipeline, learn about the company’s products and services, and understand the industry as a whole. The last thing you want is a salesperson wasting time trying to find a mentor, and getting the brush off from busy senior salespeople. Of course, after a few months, the new salesperson will naturally build relationships with others on the sales team, and may find a de facto mentor. But in the beginning, I would recommend selecting a mentor for him jump-start his career.

Who should be the mentor?

Contrary to popular belief, I don’t believe it should always be the more senior or experienced salesperson. Instead, I would select someone who is patient and emphatic. The mentor doesn’t have to be a smartest or most knowledgeable person on your sales team; instead, he should be someone who remembers what it was like to be the new “sales guy”, and how he wished he had someone around to show him the ropes.

To make the task a little easier, you may want to give the mentor a bonus or some other incentive like x-number of extra vacation days for the time he’s spending to help the new salesperson. This will make a mentor more willing to assist a new employee.

I remember watching a documentary a few years ago about an American family that moved to Japan. Rather than enroll their teenage daughter in an exclusive international school, they decided to have her attend a Japanese public school (the daughter knew how to speak Japanese).

On the first day of school, the principal assigned the young woman to a student mentor. It was the role of the mentor to attend the young woman’s classes with her, introduce her to other students, and be her “buddy” until she could feel more comfortable in her new academic environment.

That’s why having a mentor is so important – to make new salespeople more comfortable until they are ready to tackle major accounts and assignments.

Selling is tough. You face daily rejection. You deal with the challenge of making your monthly or quarterly quota. You have to learn about new products or a new industry. You have to find out who you can trust and not trust on your sales team. You have to deal with office politics.

But by assigning a mentor to a new salesperson, his first few weeks will go a lot smoother and hopefully you will have a long-term employee working for you.

Below are some helpful articles on mentoring –

“Leadership and Mentoring of Young Employees,” by Jim Horwath
“Benefits of Establishing an Employee Mentoring Program,” by Andrea Poe

In Sales, when do you Fold ‘em and Quit?

Most of us are familiar with Kenny Rogers’ song “The Gambler”.

In one of his most famous lines in the song, the lyrics go like this –

“You got to know when to hold ‘em, know when to fold ‘em,
Know when to walk away, and know when to run.”

when do you quit in sales?Contrary to popular belief, the best professional poker players don’t bluff their way to winning with a bad hand. When they get a bad hand, they know it’s better to fold quickly, cut their losses, and wait for a better hand. Unless independently wealthy, they realize they only have so much money to gamble with, and they don’t want to lose by bluffing. Sure, sometimes they may get lucky. After all, it’s gambling. But the professional knows that in gambling, while it’s good to be lucky, it’s always better to have a winning hand.

But what do you do in sales when you are dealt a bad hand when assigned a sales territory or group of accounts?

It happens. You start a new job, or a new sales manager is hired, or there is an influx of new salespeople, or there is a reorg of your sales department, and suddenly, all those great territories or accounts disappear, and you are left with a losing hand.

Now what?

Before quitting, access your situation and see if you can turn your bad hand into a winning one.

Here are five things to consider –

1). Is your situation only temporary? If you are working in a start-up or a fast growing company that has a high turnover rate of salespeople, chances are if you are patient and can afford to wait, the tide may turn back in your favor when other salespeople quit and you are assigned their good accounts. Even professional poker players know that you have to play the waiting game before you win a large pot. So don’t bitch or complain. Smile. Be professional. Play the waiting game. So when the bodies start falling by the wayside, and everyone else is playing duck and cover, make sure you’re in a position to pick up the good accounts and run towards success.

2). Is your assigned territory or accounts really that bad? Just because the prior salesperson didn’t do well with his accounts, doesn’t mean you can’t turn things around. Sometimes a new salesperson coming in with a different approach or perspective is all it takes to turn bad accounts into good ones. Maybe the chemistry wasn’t right between the last salesperson and his accounts. Maybe the last salesperson didn’t make enough cold or prospecting calls. Maybe the last salesperson didn’t have a good understanding of the market or your company’s products or services. Maybe the last salesperson was just lazy and coasting in his job. Whatever the reason, don’t be so quick to judge your assigned territory before you had a chance to dig in, do some research and make sales calls. There may be diamonds in the rough that haven’t been found yet.

For example, I worked at a durable medical equipment company where a new salesperson was assigned the “garbage” accounts by a senior sales rep. The senior rep had enough on his plate, so he figured he didn’t have anything to lose by dumping his crappy accounts on the new guy.

Did the new guy cry? Hell no. He worked the accounts and ended up getting one of the largest orders in the company’s history from an account that everyone thought was dead. Furthermore, the new guy blew his quarterly quota out of the water, and ended up gaining the respect of his colleagues and the owner.

Garbage in is not always garbage out.

3). Do you have great support from your Marketing Department? Has your employer finally weeded out the deadwood and hired better marketing professionals? Are you seeing an uptick in social media activity on Twitter, Facebook and other sites? Is your Marketing Department publishing quality content on your company’s website to draw in more prospects? Are you seeing an increase in your company’s trade show attendance? Are you receiving a better list of prospects to contact? Maybe the real reason why the prior salesperson didn’t do well was because he didn’t have good support from his Marketing Department. If your employer is finally waking up to that fact, you should stick around and ripe the awards of their efforts.

I once worked for a small publishing company where the marketing director worked remotely out-of-state. While she had all of the  job skills, she was spending most of her time doing freelancing work for other companies. Frustrated and angry, my employer finally canned her and hired a new marketing director. After that, our marketing efforts slowly started to turn around. Like my colleagues, my sales began to pick up with a new marketing professional in place.

4). Is your employer introducing new products or services? OK, so your accounts are crappy. You’ve done everything you supposed to do, but you’re not getting anywhere. You’re getting the evil eye from your sales manager, and the cold shoulder from colleagues because they feel you’re a loser. But wait! If your employer is introducing new products or services, that could be the ticket to save you. If that’s the case, sit tight and see if your sales will increase.

5). When all else fails, talk to your sales manager. Contrary to popular belief, smart sales managers know that high turnover hurts their bottom line, and can badly affect their professional reputation too. Like you, sales manages want to make money. They don’t want to waste their time constantly hiring new fresh blood because sales people are quitting. If you have earned enough brownie points, proved that you are a reliable and hardworking professional who “gets it”, plea your case to your sales manager. Based on your evidence and other information, he may assign you some better territories or accounts.  It never hurts to ask.

Selling is like playing poker. You have to work with the cards you’re dealt with. Sure, you could fold ‘em and quit your job.  Just make sure your cards are not as bad as you think before hitting the pavement seeking other opportunities.

Note: Like my post? Please check out my book – Advice for New Salespeople: Tips to Help your Sales Career.